Privacy Policy

Effective date: 2025-01-01

Colibree Web Solutions, LLC ("we", "us", "our") operates the website https://colibree.io and provides domain registration, website hosting, and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Services.

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our Services:

• Account & billing information: name, company name, billing address, email, phone number, payment method details (payment processors may store payment details).
• Registration & domain data: domain names you register, WHOIS data (when applicable), domain management metadata.
• Service usage data: login timestamps, IP addresses, DNS queries, resource usage, control panel activity, error logs.
• Support & communications: chat transcripts, emails, support tickets you submit.
• Cookies & tracking: cookies, web beacons, and similar technologies to provide and improve the Service.

2. How We Collect Information

• Directly from you when you sign up, place orders, contact support, or update your account.
• Automatically when you use our Services via logs, cookies, analytics, and monitoring systems.
• From third-party services (for example payment processors, domain registries, WHOIS providers, or anti-fraud services).

3. How We Use Personal Information

We use personal information to:

• Provide, operate, maintain and improve our Services.
• Process orders, payments, refunds, and to manage billing.
• Provide customer service and technical support.
• Detect, investigate, and prevent fraud or abuse and to protect the security of our Services.
• Send administrative messages, updates, and legal notices.
• Comply with legal obligations and respond to lawful requests from public authorities and domain registries.

4. Cookies & Tracking Technologies

We use cookies, local storage, log files, and similar technologies to recognize you across devices, remember preferences, analyze usage, and for security purposes.

You can control cookies through your browser settings. Blocking certain cookies may limit functionality of the Services.

5. Sharing & Disclosure

We may share personal information with:

• Service providers: payment processors, hosting infrastructure providers, analytics providers, email providers, and other vendors who perform services on our behalf.
• Domain registries and registrars: for domain name registration, renewal, transfer and WHOIS obligations.
• Legal and safety: to comply with legal obligations, respond to subpoenas, court orders, or law enforcement requests, or to protect rights, property, or safety.
• Business transfers: in connection with mergers, acquisitions, reorganizations, or sale of assets (we will notify affected users where required by law).

6. International Transfers

Our Services, servers, and third-party providers may be located in various countries. Your personal information may be transferred to — and processed in — countries outside your own. When we transfer personal information across borders, we take steps to provide appropriate safeguards required by law.

7. Data Retention

We retain personal information as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and legal/regulatory requirements.

8. Data Security

We implement industry-standard technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration and destruction. Examples include access controls, secure networks, encryption in transit, and vulnerability management. No method of transmission or storage is 100% secure — absolute security cannot be guaranteed.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to access, correct, port, restrict processing of, or delete your data. You may also have the right to object to certain processing activities and to withdraw consent where relied upon. To exercise your rights, contact us at [email protected]. We may require verification before processing requests.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, and opt-out of sale or sharing of personal information. We do not sell personal information for monetary consideration. For requests, contact: [email protected].

11. Children

Our Services are not directed to children under 16 (or a higher age where required by local law). We do not knowingly collect personal information from children under that age. If you believe we have collected such information, contact us and we will take steps to delete it.

12. Third-Party Links and Services

Our Services may include links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of third parties. Review each site's privacy policy before providing personal information.

13. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the updated Policy at https://colibree.io/privacy-policy and update the "Effective date" at the top. Material changes will be communicated via email or prominent notice as required by law.

14. Contact Us

If you have questions, requests, or concerns about this Policy, please contact:

• Company: Colibree Web Solutions, LLC
• Email: [email protected]
• Address: 30 N Gould St, Ste R Sheridan, WY 82801